Veterinary Practice Management Consultants
← All courses
xix. · Foundations · 1 module · 8m

Training a Receptionist

A trained receptionist saves you hours every week. A 30-day training arc covering scheduling, client handling, billing, and the soft skills that matter.

Instructor: Dr. Pooja Kadu · Included free with your practice diagnostic

Included with the diagnostic

Request the free diagnostic to watch this course.

All VPMC courses are free when you request the free practice diagnostic. Already requested it? Sign in to watch.

What this covers

  • Week 1: phones, scheduling, and the front-desk script
  • Week 2: billing, payments, and difficult conversations
  • Week 3: pet-parent flow and standard objections
  • Week 4: independence, with checkpoints