Short, practical, self-paced courses on the business of running a practice, taught by working owners — and free for every owner who takes the India Practice Index diagnostic.
Self-paced · Taught by working owners · Included with your diagnostic
Understand what drives VCI renewals — and what causes lapses. A practical walkthrough of the renewal cycle, lapse triggers, and the small operational moves that protect recurring revenue.
Underpricing feels safe — and it slowly kills your practice. Learn why "market rate" thinking caps your growth and how to reprice without losing trust.
Price is a trust signal — not a barrier. How to frame fees, explain value, and handle objections without discounting your way to thin margins.
Stop guessing whether the clinic is healthy. A clinician-friendly walkthrough of P&L statements — what to read, what to ignore, and what to act on.
Are you paying yourself, or living off the business? Untangle owner draw, salary, and profit — and build a payment structure that's both fair and sustainable.
GST is full of grey zones for veterinary practices. What's taxable, what's exempt, what to invoice, and how to stay compliant without overpaying.
The in-house pharmacy can be a profit engine or a cash leak. Pricing, par-levels, and distributor terms that actually move the margin.
Inventory is silent cash. Four tested approaches to par-levels, ordering rhythms, and supplier choice that stop dead stock from piling up.
Every equipment pitch promises ROI. Most don't deliver. How to model real returns, weigh buy vs. lease vs. defer, and avoid expensive paperweights.
Your practice management system shapes every workflow for the next 5 years. How to evaluate options, run a real trial, and pick without falling for demos.
The front desk sets the tone for every visit. Core SOPs that make check-in calm, billing crisp, and follow-ups consistent — without a 50-page binder.
Your appointment book is the single biggest lever for revenue and stress. How to design slots, buffers, and surge capacity so the day actually works.
A surgery day that runs late ripples through the whole week. The pre-op, intra-op, and post-op checklists used by clinics that finish on time.
Medical records protect the patient — and your practice. What to record, how to phrase it, and the small habits that make records audit-ready.
Schedule X drugs are tightly regulated — and easy to mishandle. Common pitfalls in stocking, prescribing, and record-keeping that put your licence at risk.
External labs and imaging partners can speed up diagnostics — or jam up your workflow. How to choose, integrate, and price diagnostic partnerships.
Telemedicine has a place in vet practice — but only with the right guardrails. Use cases, consent, prescribing limits, and a workflow that protects patient and clinic.
Going from solo to two-person isn't just about another pair of hands. Role design, sourcing, trial-day testing, and the first-month plan.
A trained receptionist saves you hours every week. A 30-day training arc covering scheduling, client handling, billing, and the soft skills that matter.
Performance reviews don't have to be awkward annual events. Lightweight, monthly check-ins that build accountability and surface issues early.
Letting someone go is hard — and avoidable mistakes make it harder. When termination is the right call, how to do it cleanly, and how to protect the rest of the team.
Culture isn't ping-pong tables. It's the small daily defaults that make a clinic a good place to work — and a magnet for the kind of staff you want.
Beware the Big-Money-Wow vendor. Frameworks for evaluating vendors, spotting risk, and not getting locked into systems that hurt you later.
Vet clinics are increasingly targeted — and an outage on a Monday morning is devastating. Practical, low-cost cybersecurity moves any clinic can implement this week.
Bad data quietly breaks every analytics dashboard you build. How to clean, structure, and maintain clinic data so the numbers you act on are real.
Most new clients find you on Google. A from-scratch walkthrough of setting up Google Business Profile, getting verified, and ranking for the searches that bring real footfall.
Reviews drive new clients more than any ad. A repeatable system for asking, responding, and handling the occasional bad one — without sounding desperate.
WhatsApp is where your clients actually are. How to use it for reminders, follow-ups, and even payments — without your team being on call 24/7.
Local partnerships compound. Shelters, breeders, groomers, schools — how to build relationships that bring steady, qualified clients for years.
When the first clinic is humming, the obvious next move is a second location. The decision framework, financing options, and the operational pitfalls of going multi-location.